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If you have any questions which are not listed below, please don’t hesitate to email us on sh**@*****************co.uk There is always a friendly human at the other end to assist you. We aim to reply to your enquiry within 48hrs. We are professional, but informal. Our objective is to provide you with an enjoyable and positive experience.
You can indeed. Please follow us! We are on Facebook and Instagram @DarkEarthRecords
We are located at the Red Brick Market in Liverpool’s Baltic Triangle district.
Yes, there is a car park right outside the Red Brick Market.
By Train – The nearest stations are Liverpool Lime Street and James Street. Red Brick Market is roughly 20 minutes walk from either station.
By Bus – Buses that go near to the Baltic Triangle / Red Brick Market area include the 82 and 82A that run between Liverpool ONE bus station and Speke. Also, the 26, 30, 135 and 235 all stop at nearby Brick Street.
Our open hours are 10am to 6pm, seven-days-a-week.
Closed on Christmas Day and Boxing Day only.
Yes, the Red Brick Market is fully accessible for wheelchair users.
Yes, we currently sell to EU customers. However at the moment we do not sell to countries outside Europe.
As you know, the UK is now sadly no longer part of the EU. Therefore please note that orders shipped to EU countries may have import VAT and handling fees levied at the point of delivery. Any such fees are are not the responsibility of Dark Earth.
Don’t worry. If a record or book is available from the label, distributor or publisher then we can certainly order it in specifically for you. Just drop us an email with your request. The world of metal is so massive that unfortunately it’s impossible for us to stock everything (although it’s our dream, of course!).
Absolutely. Just send us an email about it and we will get it ordered for you.
Yes, you certainly can. There is an option for in store collection at the check out stage when ordering with us.
For UK customers we use Royal Mail 48 with Signature, and for our EU customers we use International Tracked and Signed shipping. On request we can also send you tracking details for your order when it is dispatched.
We always use the most high quality cardboard mailing products. These are designed specifically for the safe transportation of vinyl records and books. At the moment we are up-cycling a lot of mailing materials, so you are not paying for the packaging, only your postage/shipping.
Oh dear, that’s a rare occurrence. We always pack your orders immaculately (so they would almost withstand an act of the gods). But don’t worry, we have your package insured. You can return the item(s) to us. However, first please send us an email with photos and description of the damage incurred.
In principle, we would love to! Please just drop us an email and let’s have a conversation.
